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Hello.

About 2.5 years ago our computer for Zeiss 710 was unintentionally,
automatically updated from Win 7 to Win 10 when graduate students were
using it.  At that time the computer was connected to internet.  We didn't
know about the Win 10 incompatibility issue, and we continued to run the
instrument for a while after the update.  On the surface there seemed no
problem running it with Win 10.  But after a couples of months the HDD
corrupted and we had to call service to get it repaired.  The serviceman
basically wiped off the HDD and reinstalled Win 7 and Zen and tested the
instrument.  He told us that Zeiss 710 shouldn't be run with Win 10.  Since
then we were so afraid of the automatic updates that we decided to disable
all kinds of automatic updates and disconnect the computer from internet,
and use the instrument completely offline.

So did they find a fix for the Win 10 incompatibility issue?  I personally
would still avoid Win 10 update.  At this moment there is no need for
updating the computer to Win 10 as far as we are concerned.  Running an
instrument offline, without making a change from the initial install, is
the safest...

Tsutomu "Shimo" Shimotori
University of Minnesota Duluth

On Fri, Mar 1, 2019 at 9:31 PM Lisa Cameron <[log in to unmask]>
wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> My Zeiss service representative sent us information about this early in
> February after the Feb Windows updates were released.
> We have updated our Windows 7 with Feb updates - these replace the KBxxxx
> problem updates and allow Zen black to operate confocal systems properly on
> Zeiss 710/780 and 880 systems along with offline Zen licenses. Our
> computers are connected to the university network now and seem to be
> working fine.
> Feel free to contact me offline if you'd like me to send the documentation
> that Zen sent.
> Best,
> Lisa
> ----------
> Lisa Cameron, PhD
> Director, Light Microscopy Core Facility
> Duke University
> [log in to unmask]
>
> On Fri, Mar 1, 2019 at 5:21 AM plantard <[log in to unmask]> wrote:
>
> > *****
> > To join, leave or search the confocal microscopy listserv, go to:
> > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > Post images on http://www.imgur.com and include the link in your
> posting.
> > *****
> >
> > Dear Glyn,
> >
> > The latest windows update is supposed to fix the issue, according to a
> > message we received from Zeiss.
> >
> > I ran updates yesterday on one LSM880. I had backed up before, created a
> > restore point, and I had a Zeiss service guy scheduled to come for some
> > work on that microscope in the afternoon. I ran windows update, one of
> them
> > failed at installing. But the system is running as it should.
> >
> > Zeiss also created a pdf, showing how to put these updates on a blacklist
> > so that they are not installed.
> >
> > Good luck.
> > Laure
> > ---
> > Laure Plantard, PhD
> >
> > Light Microscope Facility (LMF)
> > MPI-CBG Dresden
> >
> >
> >
> >
> >
> >
> > > On 1. Mar 2019, at 10:17, Glyn Nelson <[log in to unmask]> wrote:
> > >
> > > *****
> > > To join, leave or search the confocal microscopy listserv, go to:
> > > http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> > > Post images on http://www.imgur.com and include the link in your
> > posting.
> > > *****
> > >
> > > Hi All,
> > >
> > > Has anyone heard anything about whether the Windows updates are fixed
> to
> > allow Zen to run yet?  Or whether there is a patch for it?  Not heard
> > anything in the UK, and google only returns the last discussion on here
> > about it.
> > >
> > > Would be nice to have security updates installed...
> > >
> > > Glyn.
> > >
> > > Bioimaging Unit,
> > > Newcastle University.
> >
>