On Thu, 7 Nov 1996 04:59:31 -0500 Aric Agmon
<[log in to unmask]> wrote:
 
 
> We at West Virginia University are about to purchase a confocal system.
> We've done a careful evaluation of most systems on the market and are now
> trying to decide between the Biorad 1024, the Zeiss LSM and the Leica TCS.
>  We are trying to get a feel for the reliability and service records of
> these three machines - i.e. how often do you need to call the service
> people,  and how fast do they respond once you call them.  We would
> appreciate any input on these issues - horror stories as well as kudos.
> Thanks!
 
We have a Zeiss LSM410, almost a year old.  For software
queries & support, the response is almost instantaneous.  I
had one hardware call (false alarm from an inexperienced
user) and service got back to us in less than 24 hr). Thus,
I can say we've had no breakdowns during the first year
(knock on wood).
----------------------------------------------------------
Herbert M. Geller, Ph.D.
Professor
Department of Pharmacology           voice -  908-235-4084
Robert Wood Johnson Medical School     fax -  908-235-4073
Piscataway, New Jersey 08854   Internet - [log in to unmask]
www: http//www2.umdnj.edu/~geller/lab/