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I would like to add one 'small' detail: if you upload your pc, which is running NT4.0 as operating
system, NEVER upgrade to NT4.0 Service Pack 6, keep it on 5... It happened here that someone wanted
to upgrade the Internet Explorer 5 to 6 (why, I'm still wondering), but to do that first had to
upgrade NT4.0 from SP5 to SP6. After that: total confusion of the system, software and hardware!
Results: I had to restrict user-capabilities and now everyone can just log in as 'restricted users',
something not everyone liked, but it had to be done.
Best regards,
Sven Terclavers
______________
Wednesday, June 18, 2003, 12:14:57 AM, you wrote:
x> Search the CONFOCAL archive at
x> http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
x> Hi,
x> We had similar problem and still have it sometimes.
x> Here are things have been suggested for the causes of it:
x> 1) Computer problems. We upgraded one of our earliest LSM510 computer and it
x> has much less errors. The computer should have minimal services installed and
x> geared toward IO intensive applications.
x> 2) Hardware timing out. If it is repeatedly one device, you service engineer
x> can change the timing out value in the database.
x> 3) Room is too cold. Some hardware stuck. Turn the machine on first thing when
x> you come in and let it warming up.
x> 4) Do not use load-up configurations.
x> I suspect the root of the problems are weak motors in Zeiss scanhead. Many
x> instances, movable parts could not find reference point or could not move to
x> specific location in time. Errors are generated and software lost its mind.
x> One of our collimators stuck again and keeping generating error messages.
x> Reboot failed to free it. Only way to free it now is to have Zeiss service guy
x> to free it manually. Meanwhile, we can not use combination of visible lasers
x> and IR because collimator stuck.
x> What you can try is going to maintenance to reboot the scanhead. Or go to
x> "hardware check" and reboot scanhead from there (if your service engineer
x> agrees you to do so!). Then come out of the software (if you use "reboot
x> scanhead" button) and restart LSM. This is quicker than restart the whole
x> system.
x> Another trick to do if you lost COM port, is to run the CLM software. Then
x> re-run LSM software. For some reason, CLM software will detect the port and
x> enable it. This applies to older version of LSM (we have one still run at
x> 2.5). I am not sure the newer Axioset software does the same trick though.
x> Good luck!
x> xuejun
>>===== Original Message From Confocal Microscopy List
x> <[log in to unmask]> =====
>>Search the CONFOCAL archive at
>>http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
>>
>>We have had a similar problem for several months. During startup of the AIM
x> software we get pages and pages of the errors indicating lack of communication
x> (COM errors). When the program is finnaly open there is no software control
x> of any of the components. The problem has been intermittant and so I have not
x> pressed our engineer to resolve it. However, it should be addressed. My
x> resolution has been to restart (from full shutdown) over and over until it
x> works. This usually takes 3-4 attempts although the record is now up to 7
x> restarts. We are running AIM version 3 on an upgrade computer from Zeiss that
x> was installed in December. The problem started with the new computer. Our IT
x> specialists suspect "timing issues" between the new faster computer and the
x> electronics box of the LSM system, but have not done any diagnostic work.
x> Anyone else with similar experience and any ideas?
>>
>>Roger
>>
>>-----Original Message-----
>>From: Rebecca Haffner [mailto:[log in to unmask]]
>>Sent: Tuesday, June 17, 2003 12:23 AM
>>To: [log in to unmask]
>>Subject: LSM 510 startup
>>
>>
>>Search the CONFOCAL archive at
>>http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
>>
>>Dear All,
>>
>>We have a recurring problem with our Zeiss LSM (510 version 2.5). When we
>>open the program in the morning the first time, in the Errors Box, it lists
>>all the mirrors, filter, pinholes etc as inaccessible. If we shut down
>>completely and wait half an hour it normally works fine after that....until
>>today, where however long we wait it still lists everything as inaccessible.
>>I have contacted our Zeiss service, but I am doubtful if he can solve it.
>>Does anyone have any suggestions.
>>
>>Thanks,
>>Rebecca
>>
>>Rebecca Haffner, Ph.D
>> Dept. of Veterinary Resources,
>> Weizmann Institute,
>> Rehovot, Israel.
>> 972 8 9342719 (fax 972 8 9342823)
>> [log in to unmask]
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