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March 2014

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Subject:
service response time
From:
Mary Raven <[log in to unmask]>
Reply To:
Confocal Microscopy List <[log in to unmask]>
Date:
Wed, 12 Mar 2014 14:07:40 -0500
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Dear Group
If you have a confocal instrument under a service contract, what response
time do you expect from 1) trouble call to the confirmation to schedule
service? 2) From trouble to service (ideally resolution)?

I imagine time from call to scheduling is vendor dependent and the time from
call to service is also effected by geography.

I'm trying to determine if my expectations are too high. 
Thanks

Mary Raven
Microscopy Facility Director
Neuroscience Research Institute & 
Molecular, Cellular & Developmental Biology
http://microscopy.nri.ucsb.edu
Phone: (805) 893 8702

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