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Hi,
On www.archive.org there are the international distributers of
Deltavision/softWorX; maybe they can help with old files and else...
https://web.archive.org/web/20080905164356/http://www.appliedprecision.com/sales/sales_reps-microscopy.html
By the way - it is always a good idea to have a working backup of the
installation, so that you can replace a hard disk within 10 minutes
and can keep on working... Maybe you should contact the IT people and
ask them, if they have a backup? And if not - why not??
:-) Torsten
Zitat von Gary Laevsky <[log in to unmask]>:
> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Right, they won't even work on mine off contract.
>
> The reason I'm looking for a third party vendor is because I can't get any
> documentation.
>
> I will share if I do, Michael and Menelaos, please do the same!
>
> Thanks!
>
> Gary Laevsky, Ph.D.
> Confocal Imaging Facility Manager
> Dept. of Molecular Biology
> Washington Rd.
> Princeton University
> Princeton, New Jersey, 08544-1014
> (O) 609 258 5432
> (C) 508 507 1310
>
> On Mon, Nov 10, 2014 at 9:53 AM, Menelaos Symeonides <[log in to unmask]>
> wrote:
>
>> *****
>> To join, leave or search the confocal microscopy listserv, go to:
>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>> Post images on http://www.imgur.com and include the link in your posting.
>> *****
>>
>> Hello Gary Laevsky & Michael Cammer, it is somewhat comforting (but also
>> infuriating) to hear that there are more people out there unable to get GE
>> to service their DeltaVision microscopes. I really do not understand their
>> strategy, they are surely alienating a lot of customers. There are two of
>> us here at UVM and we are both currently unserviceable according to GE. It
>> would perhaps be interesting to find out how many out there are in this
>> situation and maybe try to figure out a solution as a group.
>>
>> The most baffling aspect of this is that GE are perfectly willing to
>> provide you off-contract service provided that you pay for the parts and
>> labor, but when it comes to getting a contract, the microscopes are
>> supposedly not serviceable due to their age. That doesn't add up.
>>
>> David Strachan, thank you for letting me know about IMSOL, I have sent
>> them an email and will update the list if they get back to me with anything
>> useful.
>>
>> Is anyone well-versed enough on Linux to know how to somewhat
>> reverse-engineer things and find out whether I can use the softWoRx upgrade
>> packages to install from scratch? It seems to me that the packages are big
>> enough to contain all the software, and that there should be some way to do
>> this.
>>
>> Mel
>>
>>
>> On 11/10/2014 9:07 AM, Cammer, Michael wrote:
>>
>>> Would be interested to know if anyone has been able to get GE to service
>>> any DeltaVision products or to release enough information to work on them
>>> yourselves.
>>> Ok to reply off line or call if you prefer.
>>> Thanks!
>>>
>>> ============================================================
>>> ===============
>>> Michael Cammer, Microscopy Core & Skirball Institute, NYU Langone Medical
>>> Center
>>> Cell: 914-309-3270 note that we do not receive messages left at
>>> 212-263-3208
>>> http://ocs.med.nyu.edu/microscopy & http://microscopynotes.com/
>>>
>>> -----Original Message-----
>>> From: Confocal Microscopy List [mailto:[log in to unmask]]
>>> On Behalf Of Gary Laevsky
>>> Sent: Monday, November 10, 2014 8:17 AM
>>> To: [log in to unmask]
>>> Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash -
>>> rebuilding system from scratch
>>>
>>> *****
>>> To join, leave or search the confocal microscopy listserv, go to:
>>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>>> Post images on http://www.imgur.com and include the link in your posting.
>>> *****
>>>
>>> Along this line, we have just inherited a Deltavision, that GE will not
>>> service. Does anyone know of a stateside third party that will service
>>> this instrument?
>>>
>>> Thanks.
>>>
>>> Gary
>>>
>>>
>>> Gary Laevsky, Ph.D.
>>> Confocal Imaging Facility Manager
>>> Dept. of Molecular Biology
>>> Washington Rd.
>>> Princeton University
>>> Princeton, New Jersey, 08544-1014
>>> (O) 609 258 5432
>>> (C) 508 507 1310
>>>
>>> On Mon, Nov 10, 2014 at 5:52 AM, David Strachan <
>>> [log in to unmask]> wrote:
>>>
>>> *****
>>>> To join, leave or search the confocal microscopy listserv, go to:
>>>> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
>>>> Post images on http://www.imgur.com and include the link in your
>>>> posting.
>>>> *****
>>>>
>>>> Hi Menelaos Symeonides,
>>>>
>>>> One thing I would try is to recover the old drive, there is a product
>>>> from www.grc.com<http://www.grc.com> called spinrite, the main man
>>>> there is Steve Gibson who is a host of a podcast called 'security now'
>>>> on the TWIT network.
>>>>
>>>> I have never used the product personally but watched a colleague of
>>>> mine use it on a drive and it worked.
>>>>
>>>>
>>>> Or you could try these guys, they have been providing sales and
>>>> service of the DeltaVision systems for many years in the UK, I am not
>>>> sure how long they have left before GE take over here as well.
>>>>
>>>> Image Solutions (UK) Ltd
>>>> IMSOL House Cable Court, Pittman Way
>>>> Preston
>>>> PR2 9YW
>>>> United Kingdom
>>>> Tel.: +44 (0) 1772 663 140
>>>> Fax.: +44 (0) 1772 663 150
>>>> Email: [log in to unmask]<mailto:[log in to unmask]>
>>>>
>>>> Hope this helps.
>>>>
>>>>
>>>> regards
>>>>
>>>>
>>>> David Strachan
>>>> Beatson Institute for Cancer Research
>>>> Glasgow
>>>> Scotland
>>>>
>>>>
>>>>
>>>> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[log in to unmask]<mailto:
>>>> [log in to unmask]>> wrote:
>>>>
>>>>
>>>> Hello,
>>>>
>>>> We have a DeltaVision DV/U series microscope on an Olympus IX70 base.
>>>> This is the slightly older configuration which uses two computers, a
>>>> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which
>>>> runs Windows XP and controls the light source/camera/stage motors. We
>>>> love this scope and have published with it a lot, but unfortunately
>>>> we've had a lot of issues with support, especially since API was
>>>> bought out by GE Healthcare. Because it is an older model, GE has
>>>> denied us a new service contract and has only offered the option of
>>>> fully upgrading the microscope for over $100k in order to become
>>>> eligible for a service contract.
>>>>
>>>> Recently our microscope became inoperable because the Workstation PC's
>>>> hard drive crashed. After analyzing the drive from a different
>>>> computer, it looks like a good 30% of it is inaccessible, but I was
>>>> able to recover important files such as
>>>> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration
>>>> files. Also, I've put a new blank drive on the computer and installed
>>>> CentOS from scratch, and the computer works fine, but I do not have
>>>> the softWoRx packages to install the software and run the microscope.
>>>> The IC/MIC is intact and I can fully initialize the microscope by
>>>> accessing the IC/MIC directly, so there are no other hardware issues.
>>>>
>>>> The only service option that GE has offered to us is to completely
>>>> replace the Workstation PC for about $10,000. Obviously it is
>>>> unreasonable to do that given that the PC is completely fine and all
>>>> it needs is a new HDD with the software installed. Besides, we were
>>>> also told that this brand new Workstation would only come with 3
>>>> months' warranty, so if anything else were to go wrong with it in 4
>>>> months, that'd be another $10,000 down the drain, so to speak.
>>>>
>>>> CentOS is of course free, and we own a softWoRx license that is
>>>> attached to the MAC address of our computer's network interface, but
>>>> we cannot find the software anywhere. All we can find are the upgrade
>>>> packages on API's support website, but those don't seem to be able to
>>>> establish a softWoRx installation from scratch. When I install the
>>>> upgrade packages and try to run softWoRx, it returns a "segmentation
>>>> fault (core dumped)" error that is very hard to debug. I am fairly
>>>> comfortable with using Linux but I don't know the specificities of how
>>>> API sets up the softWoRx environment, the license manager, etc.
>>>>
>>>> Has anyone been in a similar situation, i.e. have you had to install
>>>> softWoRx from scratch? Were you able to find the appropriate packages
>>>> and do this on a fresh CentOS installation? I would really be
>>>> interested in hearing your experiences with trying to do anything
>>>> similar to this, and any other ideas of how we could rescue our system
>>>> given that all we really need is software.
>>>>
>>>> Menelaos Symeonides
>>>>
>>>>
>
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