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POSITION AVAILABLE – TECHNICAL SUPPORT SPECIALIST

Intelligent Imaging Innovations (3i) seeks a full-time Technical Support 
Specialist for its Denver, Colorado location. 3i is a leading manufacturer of 
advanced light microscopy systems, primarily serving the academic biomedical 
research community, with thousands of hardware and software systems installed 
throughout the world. 3i’s diverse hardware installations cover spinning disc 
confocal, 2-Photon, TIRF, & widefield microscopy platforms, as well as the Lattice 
Light Sheet, diSPIM, and 3i’s advanced photomanipulation tools, including 
Vector, Phasor, and Ablate.  3i was founded in 1995 and is based in Denver, 
Colorado and Göttingen, Germany, with additional field staff elsewhere in the 
United States and Europe.

LOCATION: Denver, CO

RESPONSIBILITIES:

Telephone and Online Support:

Providing first response technical support to scientists at biomedical research 
laboratories using the company’s imaging systems. Fielding email and phone 
inquiries immediately upon receipt. Troubleshooting support issues involving 
software installation and execution and opto-electronic hardware performance. 
Documenting support issues and management of the reconciliation process via a 
case tracking system. 

Site Visits:

At times, extensive travel is required. Travel will mostly be within the United 
States, but occasionally needed worldwide. Site visits will consist of the same 
type of support as email and phone inquiries, and will also include software and 
hardware installation, system troubleshooting, basic hardware repair, equipment 
relocation, annual system optimization and preventative maintenance, and non-
scientific user training. 

Systems integration and QA:

Assist with final assembly and quality assurance testing of 3i microscopes in 
Denver factory.

QUALIFICATIONS:

•	Bachelors degree in engineering or science-related field is preferred
•	Experience in microscopy and biomedical sciences preferred
•	Extensive experience using and troubleshooting the Windows operating 
system
•	Strong analytic and problem-solving skills for optical and electrical systems
•	Excellent communication and teamwork skills
•	Must be available to travel on short notice
•	Must be a citizen or permanent resident of USA

SALARY:
Competitive, based on experience
BENEFITS:
Health and dental insurance, 401(k) eligibility after one year
TO APPLY:
Please email a resume and cover letter to [log in to unmask]

Samuel Connell
Senior Applications Scientist
[log in to unmask]
Intelligent Imaging Innovations (3i)
www.intelligent-imaging.com