Hi everyone,
I'm looking for some help with JaWS/web hotel hosting. I have two users who cannot connect to their sites (via Contribute) since Monday - but were able to update as recently as last week with no issues. They connect with pre-configured Contribute keys and are getting an error that the username or password is incorrect. The two sites are
http://www1.umn.edu/hup/ and
http://www1.umn.edu/ocr/
I have tried connecting to these websites using multiple methods with no success. I know that there can be problems with cross-server access checking sometimes and have had to update server settings for other sites from "
xxxxxx.email.umn.edu" to "
webhotel.tc.umn.edu" but that method is failing here. I called the 1HELP and they have opened an incident ticket, but I've heard nothing so far.
Do any of you know anything/anyone that might shed light on this?
Your help is very much appreciated.
- Julian
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Julian Kittelson-Aldred
Web Designer/Developer
Office of the Senior Vice President
for Academic Administration, UMN System