I've used UMConnect for remote user testing. On their end, they'll need a USB headset w/ mic if you want to record the audio w/ video (or I think you can pay for a phone conferencing line to be hooked in so the recording can capture both). If no audio (synced w/ video) recording is needed, regular phone line should work fine.

As I recall, you invite them into the room, then promote them to a presenter so they can do screen and/or app share. They may need a plug-in, esp. if doing screen share, and who knows, that may require an admin password.

Megan

---------- Forwarded message ----------
From: David Peterson <[log in to unmask]>
Date: Thu, Aug 8, 2013 at 10:42 AM
Subject: Re: [WEBSTANDARDS] Advice, please: screen share for user testing
To: [log in to unmask]

Both Google Hangout and UMConnect can do screen sharing and are free, University licensed tools.

HTH,

Dave

On Thu, Aug 8, 2013 at 10:40 AM, Ann Nordby <[log in to unmask]> wrote:

Hello everyone:

We have rebuilt our staff only pages (password protected) and I want to do some user testing with our staff, who are spread out across the state. My plan is to do a screen share with them while we're on the phone together, read out the tasks, and watch while they complete the tasks and describe their obstacles.

I've used usertesting.com before, and that worked great for public pages, but that doesn't make sense for this section (signing staff up as testers through usertesting.com is an obstacle, etc etc)

Can anyone recommend a screen share software? I haven't done this before. Thanks!

--

Ann Nordby
Web Manager
University of Minnesota | Extension Center for Youth Development
1-612-624-9343
[log in to unmask]
extension.umn.edu/youth
Read our blog! Youth Development Insight

--
David Peterson
IT Professional
Office of Institutional Research
University of Minnesota
http://www.oir.umn.edu

612-625-0914
[log in to unmask]

--
Megan Dushin, Communications Coordinator

Institute on Community Integration

University of Minnesota

6 Pattee Hall, 150 Pillsbury Drive SE

Minneapolis MN 55455

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612-626-8649

http://checkandconnect.umn.edu