I handle the JaWS webhotel(s). Please direct them to
[log in to unmask]


On Jun 20, 2012 1:57 PM, "Julian Kittelson-Aldred" <[log in to unmask]> wrote:

> Hi everyone,
> I'm looking for some help with JaWS/web hotel hosting. I have two users
> who cannot connect to their sites (via Contribute) since Monday - but were
> able to update as recently as last week with no issues. They connect with
> pre-configured Contribute keys and are getting an error that the username
> or password is incorrect. The two sites are http://www1.umn.edu/hup/ and
> http://www1.umn.edu/ocr/
> I have tried connecting to these websites using multiple methods with no
> success. I know that there can be problems with cross-server access
> checking sometimes and have had to update server settings for other sites
> from "xxxxxx.email.umn.edu" to "webhotel.tc.umn.edu" but that method is
> failing here. I called the 1HELP and they have opened an incident ticket,
> but I've heard nothing so far.
> Do any of you know anything/anyone that might shed light on this?
> Your help is very much appreciated.
> - Julian
> --
> Julian Kittelson-Aldred
> Web Designer/Developer
> Office of the Senior Vice President
> for Academic Administration, UMN System
> 110 Morrill Hall | 612.624.4545 | [log in to unmask]