Julian,

I checked the status of your ticket and you should have access to your
sites.  Please reply to the message you receive from 1-Help if the problem
persists.

On Wed, Jun 20, 2012 at 2:15 PM, Garrett Kuchta <[log in to unmask]> wrote:

> Happy to help. Also, and just a caveat, webhotel.tc.umn.edu is
> actually the old IS group's hotel, but if you direct them to us, we
> can get them in touch with the right folks.
>
> Cheers,
>
> Garrett
>
> On Wed, Jun 20, 2012 at 2:02 PM, Julian Kittelson-Aldred <[log in to unmask]>
> wrote:
> > Fantastic. I'll do that. Thanks so much, Garrett.
> >
> > - Julian
> >
> > --
> > Julian Kittelson-Aldred
> >
> > Web Designer/Developer
> > Office of the Senior Vice President
> > for Academic Administration, UMN System
> >
> > 110 Morrill Hall | 612.624.4545 | [log in to unmask]
> >
> >
> >
> > On Wed, Jun 20, 2012 at 1:59 PM, Garrett Kuchta <[log in to unmask]> wrote:
> >>
> >> Hi,
> >>
> >> I handle the JaWS webhotel(s). Please direct them to
> >> [log in to unmask]
> >>
> >> Cheers,
> >>
> >> Garrett
> >>
> >> On Jun 20, 2012 1:57 PM, "Julian Kittelson-Aldred" <[log in to unmask]>
> wrote:
> >>>
> >>> Hi everyone,
> >>>
> >>> I'm looking for some help with JaWS/web hotel hosting. I have two users
> >>> who cannot connect to their sites (via Contribute) since Monday - but
> were
> >>> able to update as recently as last week with no issues. They connect
> with
> >>> pre-configured Contribute keys and are getting an error that the
> username or
> >>> password is incorrect. The two sites are http://www1.umn.edu/hup/ and
> >>> http://www1.umn.edu/ocr/
> >>>
> >>> I have tried connecting to these websites using multiple methods with
> no
> >>> success. I know that there can be problems with cross-server access
> checking
> >>> sometimes and have had to update server settings for other sites from
> >>> "xxxxxx.email.umn.edu" to "webhotel.tc.umn.edu" but that method is
> failing
> >>> here. I called the 1HELP and they have opened an incident ticket, but
> I've
> >>> heard nothing so far.
> >>>
> >>> Do any of you know anything/anyone that might shed light on this?
> >>>
> >>> Your help is very much appreciated.
> >>>
> >>> - Julian
> >>>
> >>> --
> >>> Julian Kittelson-Aldred
> >>>
> >>> Web Designer/Developer
> >>> Office of the Senior Vice President
> >>> for Academic Administration, UMN System
> >>>
> >>> 110 Morrill Hall | 612.624.4545 | [log in to unmask]
> >>>
> >
>



-- 
-- 
Hope L. Johnson
Office of Information Technology
University of Minnesota
1300 South 2nd Street, H628
Minneapolis, MN 55454
[log in to unmask]
612-625-9918