Julian, I checked the status of your ticket and you should have access to your sites. Please reply to the message you receive from 1-Help if the problem persists. On Wed, Jun 20, 2012 at 2:15 PM, Garrett Kuchta <[log in to unmask]> wrote: > Happy to help. Also, and just a caveat, webhotel.tc.umn.edu is > actually the old IS group's hotel, but if you direct them to us, we > can get them in touch with the right folks. > > Cheers, > > Garrett > > On Wed, Jun 20, 2012 at 2:02 PM, Julian Kittelson-Aldred <[log in to unmask]> > wrote: > > Fantastic. I'll do that. Thanks so much, Garrett. > > > > - Julian > > > > -- > > Julian Kittelson-Aldred > > > > Web Designer/Developer > > Office of the Senior Vice President > > for Academic Administration, UMN System > > > > 110 Morrill Hall | 612.624.4545 | [log in to unmask] > > > > > > > > On Wed, Jun 20, 2012 at 1:59 PM, Garrett Kuchta <[log in to unmask]> wrote: > >> > >> Hi, > >> > >> I handle the JaWS webhotel(s). Please direct them to > >> [log in to unmask] > >> > >> Cheers, > >> > >> Garrett > >> > >> On Jun 20, 2012 1:57 PM, "Julian Kittelson-Aldred" <[log in to unmask]> > wrote: > >>> > >>> Hi everyone, > >>> > >>> I'm looking for some help with JaWS/web hotel hosting. I have two users > >>> who cannot connect to their sites (via Contribute) since Monday - but > were > >>> able to update as recently as last week with no issues. They connect > with > >>> pre-configured Contribute keys and are getting an error that the > username or > >>> password is incorrect. The two sites are http://www1.umn.edu/hup/ and > >>> http://www1.umn.edu/ocr/ > >>> > >>> I have tried connecting to these websites using multiple methods with > no > >>> success. I know that there can be problems with cross-server access > checking > >>> sometimes and have had to update server settings for other sites from > >>> "xxxxxx.email.umn.edu" to "webhotel.tc.umn.edu" but that method is > failing > >>> here. I called the 1HELP and they have opened an incident ticket, but > I've > >>> heard nothing so far. > >>> > >>> Do any of you know anything/anyone that might shed light on this? > >>> > >>> Your help is very much appreciated. > >>> > >>> - Julian > >>> > >>> -- > >>> Julian Kittelson-Aldred > >>> > >>> Web Designer/Developer > >>> Office of the Senior Vice President > >>> for Academic Administration, UMN System > >>> > >>> 110 Morrill Hall | 612.624.4545 | [log in to unmask] > >>> > > > -- -- Hope L. Johnson Office of Information Technology University of Minnesota 1300 South 2nd Street, H628 Minneapolis, MN 55454 [log in to unmask] 612-625-9918