I'm looking for some help with JaWS/web hotel hosting. I have two users who cannot connect to their sites (via Contribute) since Monday - but were able to update as recently as last week with no issues. They connect with pre-configured Contribute keys and are getting an error that the username or password is incorrect. The two sites are http://www1.umn.edu/hup/
I have tried connecting to these websites using multiple methods with no success. I know that there can be problems with cross-server access checking sometimes and have had to update server settings for other sites from "xxxxxx.email.umn.edu
" to "webhotel.tc.umn.edu
" but that method is failing here. I called the 1HELP and they have opened an incident ticket, but I've heard nothing so far.
Do any of you know anything/anyone that might shed light on this?
Your help is very much appreciated.
Office of the Senior Vice President
for Academic Administration, UMN System