I checked the status of your ticket and you should have access to your sites. Please reply to the message you receive from 1-Help if the problem persists.
Happy to help. Also, and just a caveat, webhotel.tc.umn.edu is
actually the old IS group's hotel, but if you direct them to us, we
can get them in touch with the right folks.
On Wed, Jun 20, 2012 at 2:02 PM, Julian Kittelson-Aldred <[log in to unmask]> wrote:
> Fantastic. I'll do that. Thanks so much, Garrett.
> - Julian
> Julian Kittelson-Aldred
> Web Designer/Developer
> Office of the Senior Vice President
> for Academic Administration, UMN System
> 110 Morrill Hall | 612.624.4545 | [log in to unmask]
> On Wed, Jun 20, 2012 at 1:59 PM, Garrett Kuchta <[log in to unmask]> wrote:
>> I handle the JaWS webhotel(s). Please direct them to
>> [log in to unmask].
>> On Jun 20, 2012 1:57 PM, "Julian Kittelson-Aldred" <[log in to unmask]> wrote:
>>> Hi everyone,
>>> I'm looking for some help with JaWS/web hotel hosting. I have two users
>>> who cannot connect to their sites (via Contribute) since Monday - but were
>>> able to update as recently as last week with no issues. They connect with
>>> pre-configured Contribute keys and are getting an error that the username or
>>> password is incorrect. The two sites are http://www1.umn.edu/hup/ and
>>> I have tried connecting to these websites using multiple methods with no
>>> success. I know that there can be problems with cross-server access checking
>>> sometimes and have had to update server settings for other sites from
>>> "xxxxxx.email.umn.edu" to "webhotel.tc.umn.edu" but that method is failing
>>> here. I called the 1HELP and they have opened an incident ticket, but I've
>>> heard nothing so far.
>>> Do any of you know anything/anyone that might shed light on this?
>>> Your help is very much appreciated.
>>> - Julian
>>> Julian Kittelson-Aldred
>>> Web Designer/Developer
>>> Office of the Senior Vice President
>>> for Academic Administration, UMN System
>>> 110 Morrill Hall | 612.624.4545 | [log in to unmask]