Hi Blaine,

I forwarded your question on to the Drupal consultants.  Here is their response:

Drupal provides three modules that appear to be in active development (which is a good sign). DrupalChat module supports iflychat.com. Zopim Live Chat module (zopim) supports Zopim Chat service zopim.com. Live Chat module supports liveperson.com service .  

I would investigate those services first to see if they meet the needs of CCE.  

It is important to note that in all cases, mobile device support is limited with all of these services. In most cases, using online chat service via website on a phone is nearly impossible. Olark appears to offer integration with mobile chat apps which may be of use. It appears Olark (and others) integration could be part of a Drupal subtheme, and thorough testing is recommended to ensure the online chat service does not interfere with other functionality of the Drupal platform. Implementing Olark via a subtheme may have performance consequences. It would be worth CCE's time to test it out before implementing it on a production site.


on 10/8/2013 11:18 AM Blaine Cross wrote:
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CCE in researching online chat software to use on our web site -- systems like SnapEngage, LiveHelpNow, Olark, and the like. 

Does any other college or unit use something like this? Any recommendations would be appreciated.

Blaine Cross, Web Developer
Marketing | College of Continuing Education | University of Minnesota
360 Coffey Hall, 1420 Eckles Avenue, St. Paul, MN 55108
612-625-5569   www.cce.umn.edu

John Starr
Business Analyst
Office of Information Technology
University of Minnesota - Twin Cities
(612) 624-3668