Search the CONFOCAL archive at
http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal

Vassar has a Nikon confocal, and we have been very happy with the support
we've gotten from Nikon. The technical support people have been very
accomodating, willing to come to the site on short notice to help us or to
have lengthy hand-holding sessions over the phone. They are very knowlegable
not only about the scope but about techniques, including choices of
preparation of specimens, the physics behind confocal microscopy, image
analysis, etc. I recommend them highly.

Leathem

PS: No, I don't work for Nikon. I'm just real pleased with the help and
support I've gotten from them.

----- Original Message -----
From: "Terry Wu" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, January 24, 2002 9:54 AM
Subject: Service Quality


> Search the CONFOCAL archive at
> http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal
>
> Hi everyone,
>
> We are shopping for a new confocal microscope.  We are
> seriously considering Zeiss, Leica and BioRad.  One
> important factor that will affect our decision is the
> service quality.  I heard some horrible stories about
> how bad service can cause more problem than it solves
> and result in unacceptable peroid of down time.  So,
> I would appreciate if you could share your stories, good
> or bad, about the service quality of the major confocal
> microscope makers.
>
> Terry
>
> __________________________________________________
> Do You Yahoo!?
> Great stuff seeking new owners in Yahoo! Auctions!
> http://auctions.yahoo.com