 
| Sender: |
|
| Date: |
Thu, 10 Dec 1998 11:45:12 +0000 |
| MIME-version: |
1.0 |
| Reply-To: |
|
| Content-type: |
text/plain; charset=US-ASCII |
| Subject: |
|
| From: |
|
| Organization: |
Teagasc Moorepark |
| Content-transfer-encoding: |
7BIT |
| Parts/Attachments: |
|
|
A 1 or 2 month wait is peanuts! We have a Zeiss 310 CLSM fitted with
Ar/Kr and He/Ne lasers. I've just had to wait 6 months (!) while
Omnichrome (apparently now bought up by MellesGriot) repaired our
Ar/Kr. I had to send it via a UK laser distributor that made matters
worse. Despite repeated emails/phone/faxes, not once did MellesGriot
get back to me. Zeiss refuse to cover Ar/Kr laser repairs on their
"all inclusive" maintenance contract although they are willing to
give me a replacement Ar so that I can get 488nm.
I find this situation equally unacceptible - it's nice to know I am
not alone but what can we do about it?
Mark
Mark Auty
Dairy Products Research Centre
Moorepark, Fermoy, Co. Cork, Ireland.
[log in to unmask]
tel 00353 2542447
fax 00353 2542340
|
|
|
