Dear Mark,

We also have a Zeiss LSM410, and the same problem with our imaging card
#629.
Matrox repaired it very fast. Their phone # is: 1-800-804-6243 (Canada),
ext. 2555 (Service Dept.).

Dr Pedro J Camello wrote:
>
> I agree with the viwe of Mark Cannell. The situation is
> unacceptable, and ALL the companies selling confocal micros
> should take note of this.
>
> > Dear All
> >
> > We have a Zeiss LSM410 whose matrox imaging boards recently failed. It
> > turns
> > out that Matrox are still able to service these boards but the issue is,
> > that
> > if they were not then our Zeiss would be dead. This need not be the case
> >
> > because if Zeiss would release the LSM410 software source code we could
> > recompile and link for the new matrox imaging library (corresponding to
> > their
> > current board offerings). When I asked Zeiss about source code they
> > refused
> > release it (due to the proprietary nature of the code -HaHa). I view
> > this as
> > unacceptable as it means that the future for the LSM410 is now very
> > limited. I
> > hope that you all agree that this situation should be changed. This has
> > no
> > financial implications for Zeiss (except that we may not have to try to
> > raise
> > the money for a new confocal in the near future). If Zeiss are not
> > prepared to
> > allow us to continue using our machine by not releasing the source code
> > or
> > supplying a new version then I for one would not recommend Zeiss to any
> > groups.
> >
> > Please indicate you support or otherwise. Perhaps Zeiss will respond to
> > such
> > pressure...
> >
> > Regards
> > Mark Cannell
> >
>
> Dr Pedro J Camello
> Dept Physiology
> Fac Veterinary Sci
> Univ of Extremadura
> Campus Universitario
> 10071 Caceres
> SPAIN
> Phone/Fax: 927-25-71-54
> [log in to unmask]

--
Edward Monosov, Ph.D.
  Director
Cell Analysis & Histology Facility
The BURNHAM INSTITUTE
10901 N. Torrey Pines Rd, La Jolla, CA 92037
Tel: (858) 646-3100
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Electron Microscopy:            r. #5123),ext. x3620
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