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Along this line, we have just inherited a Deltavision, that GE will not
service.  Does anyone know of a stateside third party that will service
this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan <
[log in to unmask]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product from
> www.grc.com<http://www.grc.com> called spinrite, the main man there is
> Steve Gibson who is a host of a podcast called 'security now' on the TWIT
> network.
>
> I have never used the product personally but watched a colleague of mine
> use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and service of
> the DeltaVision systems for many years in the UK, I am not sure how long
> they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  +44 (0) 1772 663 140
> Fax.:  +44 (0) 1772 663 150
> Email: [log in to unmask]<mailto:[log in to unmask]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[log in to unmask]<mailto:
> [log in to unmask]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base. This
> is the slightly older configuration which uses two computers, a workstation
> PC running CentOS Linux and softWoRx, and the IC/MIC which runs Windows XP
> and controls the light source/camera/stage motors. We love this scope and
> have published with it a lot, but unfortunately we've had a lot of issues
> with support, especially since API was bought out by GE Healthcare. Because
> it is an older model, GE has denied us a new service contract and has only
> offered the option of fully upgrading the microscope for over $100k in
> order
> to become eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's hard
> drive crashed. After analyzing the drive from a different computer, it
> looks
> like a good 30% of it is inaccessible, but I was able to recover important
> files such as /usr/local/softWoRx/config/Resolve3D.SYS and our network
> configuration files. Also, I've put a new blank drive on the computer and
> installed CentOS from scratch, and the computer works fine, but I do not
> have the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by accessing
> the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely replace
> the Workstation PC for about $10,000. Obviously it is unreasonable to do
> that given that the PC is completely fine and all it needs is a new HDD
> with
> the software installed. Besides, we were also told that this brand new
> Workstation would only come with 3 months' warranty, so if anything else
> were to go wrong with it in 4 months, that'd be another $10,000 down the
> drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is attached to
> the MAC address of our computer's network interface, but we cannot find the
> software anywhere. All we can find are the upgrade packages on API's
> support
> website, but those don't seem to be able to establish a softWoRx
> installation from scratch. When I install the upgrade packages and try to
> run softWoRx, it returns a "segmentation fault (core dumped)" error that is
> very hard to debug. I am fairly comfortable with using Linux but I don't
> know the specificities of how API sets up the softWoRx environment, the
> license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install
> softWoRx from scratch? Were you able to find the appropriate packages and
> do
> this on a fresh CentOS installation? I would really be interested in
> hearing
> your experiences with trying to do anything similar to this, and any other
> ideas of how we could rescue our system given that all we really need is
> software.
>
> Menelaos Symeonides
>