October 2013


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John Starr <[log in to unmask]>
Reply To:
UofMN Web Standards <[log in to unmask]>
Wed, 9 Oct 2013 07:45:10 -0500
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Hi Blaine,

I forwarded your question on to the Drupal consultants.  Here is their 

> Drupal provides three modules that appear to be in active development 
> (which is a good sign). DrupalChat module supports iflychat.com 
> <http://iflychat.com>. Zopim Live Chat module (zopim) supports Zopim 
> Chat service zopim.com <http://zopim.com>. Live Chat module supports 
> liveperson.com <http://liveperson.com> service .
> I would investigate those services first to see if they meet the needs 
> of CCE.
> It is important to note that in all cases, mobile device support is 
> limited with all of these services. In most cases, using online chat 
> service via website on a phone is nearly impossible. Olark appears to 
> offer integration with mobile chat apps which may be of use. It 
> appears Olark (and others) integration could be part of a Drupal 
> subtheme, and thorough testing is recommended to ensure the online 
> chat service does not interfere with other functionality of the Drupal 
> platform. Implementing Olark via a subtheme may have performance 
> consequences. It would be worth CCE's time to test it out before 
> implementing it on a production site.


on 10/8/2013 11:18 AM Blaine Cross wrote:
> CCE in researching online chat software to use on our web site -- 
> systems like SnapEngage, LiveHelpNow, Olark, and the like.
> Does any other college or unit use something like this? Any 
> recommendations would be appreciated.
> -- 
> Blaine Cross, Web Developer
> Marketing|College of Continuing Education | University of Minnesota
> 360 Coffey Hall, 1420 Eckles Avenue, St. Paul, MN 55108
> 612-625-5569 www.cce.umn.edu <http://www.cce.umn.edu>

John Starr
Business Analyst
Office of Information Technology
University of Minnesota - Twin Cities
(612) 624-3668