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http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal

We run 2 Chamelions ultra and have decided to keep the service
contracts, because of major repairs on both of them during the first
year warranty period, the cost of which would have exceeded the cost of
the maintenance contract.

regards, jens
 
---
Dr. Jens Rietdorf 
Head Microscopy
Novartis Research Foundation
Friedrich-Miescher-Institute, wro1066.2.32
Maulbeerstr.66, CH-4058 Basel, Switzerland
phone +41(61)69-75172 mobil +41 798284737
Email:[log in to unmask]

-----Original Message-----
From: Confocal Microscopy List [mailto:[log in to unmask]] On
Behalf Of Armstrong, Brian
Sent: Dienstag, 17. Juli 2007 00:37
To: [log in to unmask]
Subject: Re: Chameleon laser and service contract

Search the CONFOCAL archive at
http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal

We have had a Coherent Chameleon for the last 4 years and have not had
any problems. In fact, we just purchased another one (Ultra II). 
I realize that this is just one data point. I am also interested in the
responses.
Cheers, 

Brian D Armstrong PhD
Light Microscopy Core Manager
Beckman Research Institute
City of Hope
1450 E Duarte Rd
Duarte, CA 91010
626-359-8111 x62872
http://www.cityofhope.org/SharedResources/LightMicroscopy


-----Original Message-----
From: Confocal Microscopy List [mailto:[log in to unmask]] On
Behalf Of Nico Stuurman
Sent: Monday, July 16, 2007 2:35 PM
To: [log in to unmask]
Subject: Chameleon laser and service contract

Search the CONFOCAL archive at
http://listserv.acsu.buffalo.edu/cgi-bin/wa?S1=confocal

We are the lucky owners of a Coherent Chameleon laser, which is part of
our
Zeiss confocal system.  The laser has been functioning flawlessly for a
couple of years now.  We have this under a rather expensive service
contract
and we are under financial pressure to drop the contract.  To help
weight
the pros and cons of having this laser under a service contract I am
interested in hearing other people's experience with reliability of the
system and costs involved in out-of-warrant repairs.

Thanks!


Nico


"EMF <COH.org>" made the following annotations.
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