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Please do not respond directly to this post.  Send inquires to Heidi Rudi ([log in to unmask]).

Bio Engineer Service
A position of Bio Engineer is part of the Life Sciences Service Team. Under limited supervision, provides installation, training and advanced technical and applications support for API end customers and distributors.

Major Responsibilities:

*         Perform complex field service installations, upgrades and repairs with up to 75% time on the road
*         Provide on-site technical training
*         Analyze, resolve and document technical/logistical issues encountered in field ensuring maximum customer satisfaction
*         Create and maintain service calls records. Maintain Service Knowledge Database
*         Prepare required activity reports.

Secondary Functions:

When working from the home office, expected to:

*         Develop Service training / technical documentation
*         Provide assistance to the Helpdesk TSE (Technical Service Engineer) handling hotline calls (phone & e-mail)
*         Provide technical training for distributors and end users using Internet based teleconference tools
*         Provide assistance for traveling FSEs (Field Service Engineers)
*         Additional tasks as defined by Department Manager.

Specific Job Skills:

*         Exceptional interpersonal skills
*         Excellent communication skills both written and oral
*         Train users on hardware and software included in Applied Precision's products
*         Ability to effectively analyze and solve technical problems
*         First-class customer service skills with the ability to handle and diffuse difficult customers and situations
*         Practical implementation of the time management skills to identify priorities and organize daily workload
*         Ability to gather data, compile and prepare reports.

Education and/or Experience:

*         Bachelor's degree in Biomedical Engineering or equivalent experience
*         A minimum 3+ years of Cell or Molecular Biology or related field
*         Experience with microscopic life science imaging systems is preferred
*         Ability to work with complex electromechanical / optical devices
*         Working knowledge of DOS / Windows and Linux OS
*         Very good understanding of computer hardware / software and networking
*         Prior experience in Field Service environments
*         Proficiency with MS Office software tools.

Job Conditions:

*         Operating from API Headquarters - Issaquah, WA
*         Position requires limited weekend and holiday coverage.




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