Perhaps this is a regional problem. We have found the Zeiss confocal group quite responsive with our
410. Especially helpful here in the Northeast is Roxanne Moosher ( 800-543-1033 #7653). I must
admit that we do a lot of hardware & software fixes ourselves, so that when we call the issues are well
defined and somewhat more urgent.
n.b. : We've no connections with or financial support from Zeiss
Larry G. Moss
medicine & physiology
tufts univ. school of med and new england med. center
boston, ma