Dear Gary,

The service of the optical components we always did via Olympus.

Greetings    Gabor

-----Original Message-----
From: Confocal Microscopy List [mailto:[log in to unmask]] On Behalf Of Gary Laevsky
Sent: Monday, November 10, 2014 2:17 PM
To: [log in to unmask]
Subject: Re: DeltaVision softWoRx Workstation (CentOS) HDD crash - rebuilding system from scratch

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Along this line, we have just inherited a Deltavision, that GE will not service.  Does anyone know of a stateside third party that will service this instrument?

Thanks.

Gary


Gary Laevsky, Ph.D.
Confocal Imaging Facility Manager
Dept. of Molecular Biology
Washington Rd.
Princeton University
Princeton, New Jersey, 08544-1014
(O) 609 258 5432
(C) 508 507 1310

On Mon, Nov 10, 2014 at 5:52 AM, David Strachan < [log in to unmask]> wrote:

> *****
> To join, leave or search the confocal microscopy listserv, go to:
> http://lists.umn.edu/cgi-bin/wa?A0=confocalmicroscopy
> Post images on http://www.imgur.com and include the link in your posting.
> *****
>
> Hi Menelaos Symeonides,
>
> One thing I would try is to recover the old drive, there is a product 
> from www.grc.com<http://www.grc.com> called spinrite, the main man 
> there is Steve Gibson who is a host of a podcast called 'security now' 
> on the TWIT network.
>
> I have never used the product personally but watched a colleague of 
> mine use it on a drive and it worked.
>
>
> Or you could try these guys, they have been providing sales and 
> service of the DeltaVision systems for many years in the UK, I am not 
> sure how long they have left before GE take over here as well.
>
> Image Solutions (UK) Ltd
> IMSOL House Cable Court, Pittman Way
> Preston
> PR2 9YW
> United Kingdom
> Tel.:  +44 (0) 1772 663 140
> Fax.:  +44 (0) 1772 663 150
> Email: [log in to unmask]<mailto:[log in to unmask]>
>
> Hope this helps.
>
>
> regards
>
>
> David Strachan
> Beatson Institute for Cancer Research
> Glasgow
> Scotland
>
>
>
> On 9 Nov 2014, at 16:25, Menelaos Symeonides <[log in to unmask]<mailto:
> [log in to unmask]>> wrote:
>
>
> Hello,
>
> We have a DeltaVision DV/U series microscope on an Olympus IX70 base. 
> This is the slightly older configuration which uses two computers, a 
> workstation PC running CentOS Linux and softWoRx, and the IC/MIC which 
> runs Windows XP and controls the light source/camera/stage motors. We 
> love this scope and have published with it a lot, but unfortunately 
> we've had a lot of issues with support, especially since API was 
> bought out by GE Healthcare. Because it is an older model, GE has 
> denied us a new service contract and has only offered the option of 
> fully upgrading the microscope for over $100k in order to become 
> eligible for a service contract.
>
> Recently our microscope became inoperable because the Workstation PC's 
> hard drive crashed. After analyzing the drive from a different 
> computer, it looks like a good 30% of it is inaccessible, but I was 
> able to recover important files such as 
> /usr/local/softWoRx/config/Resolve3D.SYS and our network configuration 
> files. Also, I've put a new blank drive on the computer and installed 
> CentOS from scratch, and the computer works fine, but I do not have 
> the softWoRx packages to install the software and run the microscope.
> The IC/MIC is intact and I can fully initialize the microscope by 
> accessing the IC/MIC directly, so there are no other hardware issues.
>
> The only service option that GE has offered to us is to completely 
> replace the Workstation PC for about $10,000. Obviously it is 
> unreasonable to do that given that the PC is completely fine and all 
> it needs is a new HDD with the software installed. Besides, we were 
> also told that this brand new Workstation would only come with 3 
> months' warranty, so if anything else were to go wrong with it in 4 
> months, that'd be another $10,000 down the drain, so to speak.
>
> CentOS is of course free, and we own a softWoRx license that is 
> attached to the MAC address of our computer's network interface, but 
> we cannot find the software anywhere. All we can find are the upgrade 
> packages on API's support website, but those don't seem to be able to 
> establish a softWoRx installation from scratch. When I install the 
> upgrade packages and try to run softWoRx, it returns a "segmentation 
> fault (core dumped)" error that is very hard to debug. I am fairly 
> comfortable with using Linux but I don't know the specificities of how 
> API sets up the softWoRx environment, the license manager, etc.
>
> Has anyone been in a similar situation, i.e. have you had to install 
> softWoRx from scratch? Were you able to find the appropriate packages 
> and do this on a fresh CentOS installation? I would really be 
> interested in hearing your experiences with trying to do anything 
> similar to this, and any other ideas of how we could rescue our system 
> given that all we really need is software.
>
> Menelaos Symeonides
>